Hi! How can we help?
Navigating the site, troubleshooting, and managing content.
Find out about requesting topics, sources for course content, and clinical training.
How to update billing, manage subscriptions, and more.
Easy-to-follow, step-by-step visuals for utilizing this platform.
Frequently Asked Questions
You’ve got questions? We’ve got answers! We’ve made it easy to find what you need by categorizing the most common questions about navigating the platform, online courses, andmanaging subscriptions. There are even how-to videos for those who learn best by watching. Find what you need below and please—let us know if you don’t!
- How can I print my Check-Ins (one-on-one conversations)?
- What if my team isn’t achieving its goals or completing their development plans?
- How do I adjust completion percentages on goals?
- Is there a way to complete courses offline?
- Is there an app for LearningVet?
- What other places can I find content for playlists?
- What is YouTube and where do I find it?
- The link to my YouTube video (or other external content) doesn’t work anymore, why not?
- Am I able to add content from outside of LV to playlists?
- How do I remove a course assignment from a team member?
- Why isn’t a course coming up when I launch it?
- How do I change the due date on a course?
- How do I assign training courses?
- How do I make a user a Supervisor or Administrator?
- How do I remove a user?
- Why can’t I proxy in as one of my learners?
- I am missing a team member in the system, what do I do?
- How can I see my employees in the system?
- How do I add team members?
- How do I add a photo to my profile?
- Adding Users Manually
- Adding Users Using Upload Template
- Assigning Goals to Your Team
- Creating Development Plans
- Performance Evaluations
- Providing Feedback
- Performing Competency Assessments
- Creating Competency Assessment Tasks