Our Performance Management hub is truly a revolution—there’s simply nothing else like it for the veterinary industry.
One of the biggest challenges for practice leaders is getting performance evaluations completed routinely and efficiently. LearningVet.com helps to make this process faster and easier with templates that work with a phased or level training system and a rating structure that provides more meaningful feedback to team members than the standard “1-5” structure. The system also allows for self-evaluations, 360 evaluations, or several assessor evaluations to work with your hospital's culture, and is fully customizable, so you can use your own checklists and evaluation forms if you prefer. LearningVet performance evaluations work to create more meaningful conversations between team members and practice leaders.
Goals are at the core of the LearningVet.com platform. Studies have shown that employees who are actively working towards professional and personal goals are more likely to be engaged and will be more loyal to the practice. Individuals can create custom goals, or choose from a vast library of veterinary-specific goals. Team leaders can also assign goals to individuals, or to the whole team, and even make them dynamic. This means that if a new person joins the team during the goal period, that goal will be automatically assigned to them. This takes the pressure off the practice manager to remember to assign running goals to new hires.
If development plans are the micro, then development plans are the macro. Comprised of related goals, development plans are overarching goals that allow employees the ability to plan their career paths while working at your practice. Goals can be self-created or assigned, and custom or created using one of the many development plan templates.
Competency assessments are similar to performance evaluations and often use the same forms. However, they are much faster to complete and can be performed at any time, giving the employee a picture of their current strengths and weaknesses. This allows employees and their supervisors to specifically target areas of opportunity in training sessions to fill training gaps more efficiently.
Competency Gap Analysis
One of the most helpful reports in the LearningVet Hub is the Competency Gap Analysis. Based on completed competency assessments, the gap analysis shows the practice leaders exactly where there are skills and training gaps in each department of the practice. This allows managers to use the little available training time to truly target large gaps to create a more well-rounded team. The manager can also use this report during the hiring process, as it helps them identify what traits a new hire should have to compliment the current strengths and weaknesses of the team.
Feedback and Recognition
Most managers feel that they do not provide sufficient feedback and recognition to their team members. The LearningVet Hub offers a Feedback portal that allows managers, supervisors, doctors, and even peers to provide feedback to team members for a job well done. Managers can also award “badges,” which become a source of pride for the team members who receive them. Feedback can be provided publicly or privately, based on the preference of the team member.
Check-Ins (One on Ones)
Research has shown that an annual performance evaluation does not provide the amount of feedback that team members crave. It turns out that the majority of employees would prefer a short, monthly meeting to discuss their progress, areas of opportunity, and to provide their feedback to the practice. The Check-Ins portal is an easy way to schedule, coordinate and record these meetings. The portal allows simple access to goals and development plans to ensure the most effective conversations happen in these meetings. Managers can choose to use a template for the meeting, or they can use a blank template for a more free-flowing conversation. Items for follow-up are easily flagged and follow the employee from check-in to check-in to ensure nothing falls through the cracks.
Training Observation Checklists
Observation checklists are training checklists that can be worked on over time. An individuals’ training progress is tracked in the system, with the ability to make comments and score an employee’s performance in each criteria. Observation checklists can be accessed by both the employee and their supervisors, so everyone can be on the same page about their progress. Making training checklists electronic means less paper to be lost in the day to day activities of the hospital.