Courses

This course teaches team members how to recognize and prevent sexual harassment in the workplace. This training is in compliance with CA SB778, requiring training for all team members. Team members employed before January 1, 2021, will need to complete this training before that date. All employees who join the team after January 1, 2021 …

Asking for a raise can be a scary thing to think about. However, people in our field ask for raises much less than people in other industries. This course will walk you through the best way to go about asking your boss for a wage increase. While we can’t guarantee you will be successful, using …

Receptionists have many things on their plate, and an important one is scheduling appointments. Unfortunately in our field, we tend to want to avoid sounding “salesy” when we are trying to get appointments scheduled. This means that our front office teams don’t end up capturing appointments as effectively as they could, costing the practice thousands …

Lack of accountability is one of the most common issues with animal hospitals that we work to improve. An accountability system can help enhance almost every aspect of your practice, from employee loyalty to performance management, to client service and even patient care. Accountability is more than “people getting in trouble,” it is the way …