This course helps practice owners and practice managers understand and develop a strong culture in their presence. Each module will address an aspect of cultural development, followed by a workbook to help develop the culture that you want for your practice.
Inventory management is not the most fun topic to learn about, but it is important to have a basic understanding of how it works. This course will explain the basics of inventory management systems, assessments, budgeting, profitability, and rollout of inventory management systems.
While it may seem like a tedious task, proper personnel record keeping is important for both your team and your practice. Improperly kept personnel records could lead to legal liability with both state and federal laws. This course will explain the different requirements for personnel records including a list of state requirements.
Lily Padding is essentially structured delegation. It re-envisions the career ladder more like a “lily pond,” giving team members the opportunity to grow while freeing up leadership time. While it takes a while to fully implement, it is well worth it when the hospital becomes a well-run machine. This video walks you through how to …
This course will outline the protocols a hospital should follow for creating and implementing a “lost client” protocol. It also provides scripts to use with your lost clients.
In this course, learners will gain an understanding about what makes angry clients angry, how to help them, and key things they should not say. They will also learn about their own psychology surrounding working with angry clients, and some ways they can receive their stress after an angry client situation.
This program will help newly hired team members understand the basics of veterinary client service. This will include phone call basics such as smiling when answering the phone, appointment scheduling best practices, and more.
Filler words include “um,” “uh,” and other meaningless silence fillers. Filler words are communication pitfalls, and we all struggle with them. This course will give you ways to use these fillers less and less, improving your communication.
Performance Management is a task most managers dread. Poor performance management can cause a potential risk for your hospital, opening it up to unemployment claims, wrongful termination, and discrimination lawsuits. Learn the different ways of documenting performance issues, what kinds of situations to use them in, and the best way to create each one. Learners …
This course will teach learners the basic phone skills that all team members should know and use when answering the phone at your practice.