We often use a default “no” response when clients request something that would inconvenience us. However, saying “YES!” creates a much better client experience, and is usually easier anyway. This course will discuss why it is important to say YES! whenever possible when dealing with clients, and how to say YES! more often.
This course teaches supervisors, practice owners, and practice managers on how to recognize and prevent sexual harassment of employees. This training is in compliance with CA SB778, requiring training for all team members. This course is specifically written for the Supervisor requirement, which is two hours of training every other year.
This 14-course curriculum will provide supervisors with the skills and knowledge needed to lead today’s teams. These courses will help to minimize the common missteps that new (and even many seasoned) supervisors make when leading their team. This complete series is approved for 14 RACE credit hours. Several courses are eligible for VHMA credit hours. …
Making the decision to euthanize a beloved pet is one of the hardest decisions a person will have to make. Many veterinary team members also struggle with the decisions that our clients must make. There are steps that we, the veterinary team, can take to help improve your client’s experience through this difficult process. While …
Sometimes, we don’t connect with new clients the same way we do with our “long term” clients simply because we don’t know them as well. As a result, while we may be polite and kind to the new client, we provide them with a different level of service than we do our “regulars.” Using the …
Your HR and Training Manager has recommended focusing on bolstering the training process at your practice. This course will help ensure that your newly hired employee is ready to hit the ground running upon completion of their new hire training.
Client compliance with doctor recommendations often has less to do with the actual recommendation and more to do with the way those recommendations are presented to them. When our teams don’t use active language, it tells the client that the recommendations are not needed, and when they respond inappropriately to client reactions. Give your team …
This course is specifically designed to help you better understand and interpret the data provided in a Local Search Audit, the tool iVET360 uses to measure a practice’s visibility online. The report is divided into six sections based on key SEO factors such as rankings, local listings, website SEO and more. This course will walk …
In order for you to gain a better understanding of how to interpret your Rank Checker report, your Marketing Manager has recommended you take this course. This course will walk you through what this report is and how to use it.
This course will give you the basics of veterinary terminology, starting with root words and suffixes and working up to body systems, medical procedures, and lab terminology. All of the words and abbreviations are those that are standard, defined through veterinary medical boards, AAHA, and the AVMA. Your practice may have additional terminology or abbreviations …