Exit interviews are one of the most overlooked aspects of the employment cycle. This course will go over why exit interviews matter and how to better implement them into your practice’s cycle of employment.
Courses
Your online reputation matters, search engine results and company reviews are the first thing a prospective client sees when researching your business, heavily influencing their buying decision. Poor reviews negatively affect your search engine ranking, reducing the visibility of your hospital online and new client growth.
Delegation is more of an art than an exact science. This course will guide you through how to decide what is appropriate to delegate, how to select the best candidates for delegated tasks, and general best practices.
This brief course will go over the importance of team huddles as well as how to prepare for them.
This course will discuss the difference between employees (who fill out a W4) and Independent Contractors (who fill out a 1099).
This program will give learners training on client service basics such as Appointment Scheduling Best Practices, Handling Cancellations, Overcoming Filler Words, and more. The first course in this series, The Basics of Client Service, is approved for 3.5 hours of RACE approved CE credits.
This program will provide learners with next-level client service skills. This includes using active language to present treatment plans, managing angry clients, and improving client perceived value.
Most of what we see as “value” is all in our perception of the situation. As veterinary team members, we can increase the amount of value a client perceives, which makes them more likely to be compliant with recommendations. This course will provide ways to improve the client’s perceived value in every part of their …
Communication is a critical part of everything we do at an animal hospital and in life! While everyone has a different personality, people generally communicate in one of four different styles. This course will help you understand the difference between the styles, what your style is, and how you can interact in a way that …
If the information in your practice management software is incorrect, your team will have no way of contacting clients with test results, prescription refill notices, or appointment reminders. This brief course will give you some ideas for updating client information when they check-in for each appointment.